Optimizing for Customer Experience

Pablo Fernández, Co-Founder and CEO of Clicars, shares how to adjust your value chain to optimize for customer experience and how to identify the right KPIs to measure success.

Previous Video

Next Video

Want to learn in the best-in-class entrepreneurs? Subscribe now.

More on Strategies for Scale from Season 3

Entering an Emerging Market

Global Expansion Playbook

Optimizing Your Business Model

Anatomy of a Global Organization

Product Differentiation

More on Strategies for Scale from Season 2

Scaling Culture

Scaling a Complex Business

B2C Marketing In KSA

Business Development

When to Integrate AI?

Lessons from a Serial Entrepreneur

More on Strategies for Scale from Season 1

Regional Expansion

International Expansion

International Expansion

International Expansion